Accounts
- How do I sign up to RetroWins.com?
- Does my Address show up on my public profile?
- How do I verify my payment method?
- How do I update the Name or Date of Birth on my account?
- How do I change my address or phone number?
- Why am I being asked for a Bank Statement, Liability Letter, or IP Screenshot?
Purchases
- I was charged twice, what should I do?
- I made a purchase but I didn’t get my free Gold Coins. What should I do?
- My purchase didn’t go through, what should I do?
- How do I cancel or dispute a recent payment?
- How much do Gold Coins cost?
- Who is B2Service?
CryptoCurrency FAQ
- Your Guide to Using Crypto on our site
- Why don’t I see my cryptocurrency transaction in my purchases in transaction history?
- How do I purchase gold coins using cryptocurrency?
- Do I need a crypto wallet to buy gold coins?
- Are there any fees for using cryptocurrency to purchase gold coins?
- What should I do if my purchase via crypto is delayed?
Verification
- Which documents are required to verify my Retrowins account?
- How do I verify my Retrowins Account?
- Why was my document upload rejected?
- Can I complete my account verification on a mobile device?
- Why do I have to send my documents to verify my account?
- Is it safe to upload my documents to RetroWins?
Technical Concerns
Social Gaming
- What is the Responsible Social Gameplay Policy? (Self-exclusion)
- What is ‘game volatility’?
- Can I play from anywhere?
- Can I play from my smartphone?
- Can I play Retrowins casino-style games for free?
- What is the minimum age to play at RetroWins?
Promotions
- How do I get free Gold Coins?
- How do promotions work?
- Why haven't I received my promotional reward?
- Why am I not eligible for a promotion?
- I'm having trouble accessing a promotion
- How do I unsubscribe from promotional emails and messages?