Occasionally, our security or billing teams may request specialized documents to resolve transaction issues, clarify account alerts, or verify locations.
- Bank Statement: Typically requested to resolve purchase issues (like missing credits or double charges). The statement must clearly display your full name and bank account details.
- Signed Liability Letter: If your account has billing alerts or disputed claims, you may be asked to sign and upload a liability letter retracting those disputes to clear your account standing.
- IP Address Screenshot: If there is a location alert or restricted state activity on your account, you may be asked to visit whatismyipaddress.com and provide a screenshot of your results along with a valid Proof of Address.
- Source of Funds / Wealth (SOF/SOW): If you are a high spender on our platform, we may request documents explaining the origin of your playing funds (such as pay stubs, tax returns, or asset summaries) to ensure regulatory compliance.
How to upload these special documents:
If our team reaches out to request any of these items, they will generate an official prompt for your account to upload the files securely.
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