Pawel Felczerek
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Articles
Recent activity by Pawel Felczerek-
What should I do if my purchase via crypto is delayed?
If your transaction takes longer than expected, it could be due to network congestion on theblockchain. If you experience a significant delay, please contact our support team.You can also track the...
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Can i create more accounts?
No. According to our strict player integrity frameworks, each customer is allowed to create and operate exactly one (1) unique account across the platform. What happens if duplicate accounts are i...
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Why can’t I use certain gold coin packages using bitcoin?
To make the USD - crypto exchange rate economically viable, we allow selectcryptocurrency for any chosen gold coin package. These limits are visible during thepayment flow while selecting cryptocur...
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How do I unlink my Facebook account?
To unlink your Facebook account from your RetroWins.com account, you’ll need to log into Facebook first. If you’re on a desktop computer:Click on your profile picture in the top right corner to bri...
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Are there limits on how much I can purchase with cryptocurrency?
There are no specific limits related to cryptocurrency. Existing purchase limits apply.
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How do I reopen my account?
To reactivate your RetroWins account you may contact support via Chat or by clicking "Submit a Request". Please make sure to provide the following details.Your nameYour registered RetroWins email a...
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How do I close my account?
To close your RetroWins account you may contact support via Chat or by clicking "Submit a Request". Please make sure to provide the following details.Your nameYour registered RetroWins email addres...
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How long does a redeem via crypto take?
After we process the redemption request upon internal review, redeems via crypto typicallyprocess on blockchain within a few hours, but timing can vary depending on networkcongestion.
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Are there limits on how much I can redeem via cryptocurrency?
There are no specific limits related to cryptocurrency. Existing purchase limits apply.
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What happens if I send a crypto payment after the invoice expires?
Please ensure that you always make the payment within invoice cut-off time displayed on the provider page. Sending money after the invoice expires can lead to loss of funds.Also ensure that you mak...