Pawel Felczerek
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Articles
Recent activity by Pawel Felczerek-
How do I reset my password?
If you've forgotten your password or would like to update it, you can reset it directly through the sign-in method you used to create your account:Email & Password AccountsSelect Forgot Password? o...
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My friend got free Gold Coins but I didn’t. How do I get some?
We apologize that you didn't receive the same promotion as your friend.Please be aware that our promotions are personalized, so watch for future offers tailored to you.
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Why is my account blocked or restricted?
To ensure complete compliance with anti-money laundering regulations, safety controls, and fraud-prevention laws, our risk team may restrict or suspend an account. Common causes include:Verificatio...
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I referred a friend. When will I receive my reward?
If you've referred a friend and are waiting for your reward, please make sure that: Your friend signed up using your referral link. Both accounts meet the promotion's eligibility requirements. Your...
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What should I do if my purchase via crypto is delayed?
If your transaction takes longer than expected, it could be due to network congestion on theblockchain. If you experience a significant delay, please contact our support team.You can also track the...
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Can i create more accounts?
No. According to our strict player integrity frameworks, each customer is allowed to create and operate exactly one (1) unique account across the platform. What happens if duplicate accounts are i...
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Why can’t I use certain gold coin packages using bitcoin?
To make the USD - crypto exchange rate economically viable, we allow selectcryptocurrency for any chosen gold coin package. These limits are visible during thepayment flow while selecting cryptocur...
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How do I unlink my Facebook account?
To unlink your Facebook account from your RetroWins.com account, you’ll need to log into Facebook first. If you’re on a desktop computer:Click on your profile picture in the top right corner to bri...
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Are there limits on how much I can purchase with cryptocurrency?
There are no specific limits related to cryptocurrency. Existing purchase limits apply.
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How do I reopen my account?
To reactivate your RetroWins account you may contact support via Chat or by clicking "Submit a Request". Please make sure to provide the following details.Your nameYour registered RetroWins email a...