Pawel Felczerek

If a game freezes, doesn't load properly, displays a black screen, or you're experiencing another gameplay issue, try the following troubleshooting steps before contacting Support:Refresh or reload...

To ensure a seamless verification experience through our Veriff gateway, please review this comprehensive list of accepted documentation. 1. Identity Verification Requirements You must submit a cle...

Verifying your identity is a mandatory security process designed to keep your RetroWins account secure, satisfy our strict compliance standards, and authorize your profile for prize redemptions. Ou...

Why was my verification document rejected?  If your verification document is rejected, you will receive an email explaining that your submission could not be approved. The most common reasons inclu...

Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.If you initiate the verification process on a desktop computer or l...

Providing personal identification documents is a standard process required to maintain a safe, fair, and legally compliant environment on the Retrowins platform. We require document submissions for...

Yes, it's entirely safe. Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our pla...

Yes! Our verification gateway is fully optimized for cross-platform transitions to make your identity check as smooth as possible.If you initiate the verification process on a desktop computer or l...

Yes, it's entirely safe. Protecting your personal data and ensuring privacy is our absolute priority. We utilize strict security protocols to manage and safeguard all documents submitted to our pla...

Sometimes due to network congestion, the notification of a pending transaction can get delayed. The transaction will appear in my purchases in transaction history as soon as we get this notificatio...